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Order Processing / Turnaround times

  • Standard Processing: 3-5 business days
  • Rush Processing: 2-3 business days (only available for garments, at an additional cost of $2 per item.)
  • Cutoff Times: Daily cutoff to start processing the same business day is: 12:30PM ET / 9:30AM PT
  • Business Days: Monday – Friday

Below is a visual of our turnaround time for fulfillment of custom printed products

Print Aura Fulfillment Turnaround Time

Order Edits/Cancellations

You are only able to edit or cancel your order when the status is still displays “New” or “On Hold”. Once the order goes into processing you can no longer edit or cancel the order. If the order is processing and you need to make a change please contact us about your changes. We do our best to meet your request but once it starts processing we can’t guarantee that it can be edited or canceled.

Stock Issues

99% of our orders are completed without any stock issues. However, due to our dynamic and fast moving inventory, we do experience stock issues from time to time.

So what happens if an item isn’t in stock?

Notification
We will notify you via email that an item in one of your orders is out of stock.

Substitution
There are usually comparable substitute items for most of our products. At this point you can look through our product offerings and choose a similar item, or contact your customer to see what they would prefer. If you do decide to substitute the item, we can print out your design onto the new item and ship it out, no problem!

If there is not a suitable replacement item, or if you just don’t want to substitute, we can cancel the order the order for you. Unfortunately we do not do back orders.


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