Frequently Asked Questions
Products
Image Size and Format Guide
Need to know how to format your image to use with our service? Read our image size / format guide
Templates
Need mockup photos to put your art on? Need a guide on how to create shirt mockups? Check out our templates and tools.
Printing Methods & Samples
Curious how we print our t-shirts and products? Printing Methods & Samples
What's in a Printaura package?
Want to know what our packaging looks like and what is inside? Check out this overview of what is in a package.
Product Care Instructions
To keep your products looking new and awesome make sure to follow our care Instructions.
About Direct to Garment Printing Methods
Not familiar with Direct to Garment (DTG) printing. Read an overview of DTG printing.
Logistics
Shipping Rates & Info
Shipping rates will vary based on the product and location. View our guide on shipping rates.
Order Turnaround Time
Learn more about the time it takes to print/ship products. View more about our turnaround times
Returns & Exchanges FAQ
Sometimes there are issues that require a replacement. Read our policies on returns & exchanges.
Financial
About Sales Tax / Resale License
Curious about whether you will need to pay sales tax? Read our guide on sales tax & resale certificates.
How do payments work?
Info on how you make money selling your art on products? Check out this guide on the payment process.